Pay Rate: $23.00 per hour plus cash tip$!

Job Type: Full-time

Location: Monterey, CA

Shift & Schedule: AM/PM shift (must be able to work on weekends)

Must Have: Supervisor, Hospitality and Customer Service Experience

About the Role

We’re looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Valet Supervisor, you’ll help oversee day-to-day valet and parking operations at a luxury hotel property—ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility.

This role blends hospitality, leadership, and operational management. You’ll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.

What You’ll Do

Lead & Support the Team

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel

• Provide ongoing customer service training for all employees

• Assist with training new hires—cashiers, valets, and shuttle drivers

• Make meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions

• Fill in for frontline associates when necessary

• Serve as acting Account Manager when needed (including weekends or second shift coverage)

Guest Service & Problem Solving

• Handle customer complaints and day-to-day operational challenges

• Act as a liaison between guests, staff, and management

• Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented

Operations & Safety

• Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas

• Support shuttle fleet upkeep, preventative maintenance, and repair coordination

• Ensure compliance with all company and client policies and procedures

Administrative & Financial Support

• Process cash receipts and compile bank deposits for bookkeeper revenue reports

• Safeguard deposits and ensure all revenue is accurate

• Assist with reviewing work schedules to ensure proper staffing coverage

• Support reconciliation of time cards and payroll submission

• Assist office manager with administrative tasks

• Prepare reports, surveys, or special projects as assigned

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information: https://www.propark.com/careers/ 

Must-Haves

• Supervisory experience in parking, hospitality, transportation, or customer service

• Strong leadership with a hands-on, “roll-up-your-sleeves” mindset

• Honest, organized, thoughtful, and dependable

• Excellent written and conversational communication skills

• Flexible availability—weekends and holidays required

• Resourceful and decisive; comfortable with fast-paced environments

• Genuine people skills and a natural ability to create positive interactions

• A growth mindset—you see challenges as opportunities

Good-to-Haves

• Experience in parking operations, shuttle fleet management, or valet services

• Hospitality background or guest-service-focused experience

• Progressive supervisory experience overseeing frontline teams

• Familiarity with scheduling and payroll processes