Park your career here, with Propark Mobility!
General Manager
Salary Range: $65,000 - $75,000 Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary
Work Modality: In Office
Schedule: Full-time, Monday - Saturday
Location: Wooster, Ohio
Applications will be accepted until job is closed.
Ideal Experience:
- This position is responsible for all aspects of the operation, including fleet management and overseeing your location team. The ideal candidate will have previous Transportation industry experience, with a hospitality focus also being a top asset.
- Progressive management experience with front-line team oversight
- Established experience with scheduling and payroll is a plus
Skills and Abilities we are searching for:
- High School Diploma or equivalent.
- Three (3) years of related experience in a Paratransit, Fixed Route, or Demand Response environment.
- Ability to work varying schedule as assigned, which may include weekends, late nights, early mornings, and holidays.
- You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
- You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
- Your friends describe you as trustworthy, loyal and dependable.
- You are self-sufficient, resourceful and decisive.
- You see a challenge as an opportunity and are looking for a position with a chance for growth.
- You have a flexible schedule meaning that the position may require working weekends and holidays.
- You have impeccable conversational and written communication skills.
- You have an exceptional way with people and you achieve extraordinary results.
- Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
As General Manager, you will:
- Works closely with the City of Wooster to ensure the vision of the Transit Service meets or exceeds expectations.
- Provides oversight and support to Transit Operators, Dispatchers, Operations Supervisors and Vehicle Maintenance.
- May be required to dispatch service, accept trip reservations, and drive in service when required.
- Ensures department staffing requirements are being met, and schedule coverage during all hours of operation is being handled efficiently.
- Approves employee time off and vacations. Ensures coverage during the absence of employees.
- Maintains a professional demeanor and appearance.
- Assists with passenger and vehicle related incidents, including breakdowns and accidents.
- Enforces employee attendance policy.
- Conducts employee mentoring, coaching, re-training, discipline, and terminations as required.
- Maintains daily operating assignments for Operations Dispatchers and Field Supervisors.
- Continuously improves service quality by gathering reports and performance data.
- Maintains control of all logs and paperwork submitted by staff for review.
- Ensures compliance with federal (FTA) drug & alcohol testing requirements, USDOT and ODOT standards.
- Assists with the hiring of new employees.
- Creates and plans shift schedule, service stops and routes in coordination with the City.
- Directs customer comment resolution in a timely response.
- Ensures performance targets are being met or exceeded.
- Develop and train supervisor and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisor in handling customer complaints and day-to-day operational issues
- Manage and submit employee, operations, and payroll reports
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as those of our client.
- Respond to operational issues when needed (at times, after normal business hours).
- Maintain the highest professional and ethical standards for both our organization and our client.
What We Offer: Compensation and Benefits:
- Fantastic opportunities for career growth - we always look to promote from within first!
- Free Parking!!*
- Competitive salary that is commensurate with experience, plus incentive bonus potential.
- Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
- Priority driven culture that is supportive, engaging, empowering and celebratory.
- A company that values diversity, inclusion, and belonging.
- The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
- Learning opportunities through our internal training program - Propark Think
- Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Who We Are:
We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!
Are you ready to park your career here? We have lots of opportunities ahead!
Are you ready to park your career here?
Apply today!
We can't wait to meet you!
*** Free parking while working at your assigned Propark location(s).
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.