Park your career here, with Propark Mobility!

Assistant Account Manager - Parking Operations

Pay Rate: $56.000-$60.000

Job Type: Full-time

Location: Fort Lauderdale, Florida

Shift & Schedule: Monday - Friday, Holidays & Weekends.

Applications will be accepted until the job is closed.

What we're looking for:*

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and Shuttle drivers daily.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. 
• Provide continuous customer service and operations training  to cashiers, valets, Supervisors and shuttle drivers to ensure high service standards and client expectations at the design location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist Account Manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Handle damage claims and ensure each incident is documented and dealt with professionalism.

Supervise the process of overnight payments and ensure accuracy for bookkeeper and revenue collection reports.

• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Familiarity with Flash parking and Parkonnect Platforms is a plus.
• Assist in reconciliation of timecards and submission of payroll for staff.
• Ensure compliance with company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, survey and conduct special projects as needed.
• Promote Strong work ethics and accountability within the team emphasizing honesty in all interactions.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) * *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*

Must have:

• You are a motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries. 
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have strong leadership, coaching and mentoring skills to develop a great team.  
• You have a flexible schedule meaning that the position may require working weekends and holidays and PM Shifts.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people, and you bring extraordinary results.
• You are  a Rockstar taking initiative always willing to go above and beyond expectations.

Good to haves:

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team of several 3 valet stations Hotel, Residences and VIP Villas. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight
• Experience with scheduling and payroll is a plus
• Strong abilities in Flash Parking Platform and Parkonnect required. 

*This list is not all-inclusive. The full job description will be provided at your interview.

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.