Holiday Inn Bell-Concerge

Pay Rate: $15.50 - $16.00 per hour plus cash tip$!

Job Type: Full-time

Location:Address

Shift & Schedule: 3 PM - 11 PM

Must Have: 2 Years Drivers License

Applications will be accepted until job is closed.

Responsibilities

• Greet guests upon arrival and assist with the loading and unloading of luggage
• Escort guests to their rooms, providing information about hotel facilities and services
• Offer assistance to guests with special needs or requests
• Provide directions and recommendations for local attractions, restaurants, and services
• Maintain a professional and friendly demeanor, ensuring a positive guest experience
• Coordinate with the front desk and other staff to manage guest arrivals and departures efficiently
• Assist with the storage and retrieval of luggage for guests
• Handle guest inquiries and concerns professionally, escalating issues to management when necessary
• Maintain cleanliness and orderliness in the lobby and entrance areas
• Uphold hotel policies and procedures, including security measures

Requirements and Skills

• Previous experience as a Bellhop or in a similar guest services role is advantageous
• Excellent customer service and interpersonal skills
• Strong communication and organizational abilities
• Physical fitness and the ability to lift and carry luggage
• Knowledge of local attractions and services
• Professional appearance and grooming
• Ability to remain calm and focused in a fast-paced environment
• Flexibility to work varying shifts, including evenings, weekends, and holidays
• Basic computer skills for logging and tracking guest requests
• Commitment to providing exceptional hospitality and creating a positive guest experience

Must haves:

• You are at least 18 years old.
• You have a valid driver's license and have been driving for at least 2 years.
• Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.

Good to haves:

• Valet parking: 1 year+
• Customer service: 1 year+

*This list is not all-inclusive. The full job description will be provided at your interview.

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.