Salary: $26.00 per hour 

Job Type: Full-time 

Location: Mountain View, CA

Shift & Schedule: 7:30 am-4:00pm M-F, Weekends Off

The Admin position will be ensuring the operational emails, incoming/outgoing tickets, and documentation for the EV charging team is up to date and organized. They will collaborate with multiple stakeholders throughout a portfolio to assist in creating program standards while supporting the operation needs of the EV Charging team. 

Responsibilities include, but are not limited to:

• 100% support of the ev-charging-team alias 
• Answering daily emails related to customer support. This includes 
• Assisting clients with setting up their EV Charging account 
• Escalating emails related to station errors to the EV Charging Managers and Suppliers 
• Resolving basic EV charging  questions for users
• Assignee for all incoming/outgoing EV charging tickets through internal database
• Answer user support tickets assigned to the EVC team
• Follow up on active tickets
• Resolve/Close tickets assigned to the EV charging team 
• Create ticket requests for operational needs
• Create ticket/work order for electrical team to service EV stations
• Upkeep the EVC team’s electrical team tracker 
• Distribute incoming support emails from station supplier to the electrical tracking sheet 
• Create + Track tickets for station damages 
• Ensure Station  Supplier’s open/completed cases are received weekly
• Support Station supplier technician with troubleshoot issues 
• Manage distributing/receiving of physical EV charge cards.  This includes physically mailing cards to other vendor suppliers or employees as well as tracking them through the dashboard.
• Follow up with Managers for a briefing/overview of the goals for the day on a daily basis 
• Track down vehicle owner information for Parking Enforcement when requested through the dashboard 
• Research asset history to see if there are any previous station issues
• Escalate any concerning issues to the EV Charging Program Managers
• Support station maintenance for the Distributed Offices
• Update EV landing and etiquette pages with any new or improved information

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, dental, vision, and 8 supplemental insurances, including pet insurance!

*This list is not all-inclusive. The full job description will be provided at your interview.

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.