Propark America

  • Assistant Account Manager, Parking Operations - Mountain View, CA

    Job Locations US-CA-Mountain View
    # of Openings
    Posted Date
    4 weeks ago(9/20/2018 11:42 AM)
    Job Code
  • -


    valet, parking, supervisor, hospitality, customer service


    Assistant Account Manager, Parking Operations - Mountain View, CA

    1900 Amphitheatre Parkway

    Mountain View, CA 94043


    Salary Commensurate with Experience

    Full-time; Full Company Benefits



    We are looking for an exceptional Assistant Account Manager to join our Mountain View, CA team.


    Who are we?


    We are Propark America - a parking management company that has been in business since 1984. Beginning with a lone parking lot in Hartford, CT, we have grown to over 500 locations throughout the United States. When we say there are growth opportunities within Propark - we mean it!  We are continuing to expand and always look to promote from within first. Our driving goal is simple: 'create the perfect parking moment for every guest' and to do that, we only hire exceptional people to be a part of our team.


    Are we looking for you?


    Propark America is currently seeking a qualified candidate to fill an Assistant Account Manager opening.  As Assistant Account Manager, your role is first and foremost, as ambassador to our client, their customers, and the team members within our organization.


    Our Assistant Account Managers are responsible for exhibiting Propark’s culture and mission statement plus also recruiting, scheduling, and managing the performance of their team. The successful candidate will enjoy working in a fun, progressive environment in which people are provided strong direction and then empowered to complete their objectives.


    Does this sound like a position that you could be EXCEPTIONAL at?

    Let's find out!


    Who are you?

    • You are a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry. 
    • You are a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
    • Your friends describe you as trustworthy, loyal and dependable.
    • You are self-sufficient, resourceful, collaborative and decisive.
    • You see a challenge as an opportunity and are looking for a position with a chance for growth. 
    • You have a flexible schedule meaning that the position may require working weekends and holidays.
    • You have very strong conversational communication skills.
    • You have an exceptional way with people and you want more.


    To set the stage - here are some of the things you could expect: 


    • Supervise and manage all frontline associates, including supervisors, valets, attendants and personnel on a daily basis.
    • Handle customer complaints and day-to-day operational issues.
    • Act as liaison between customers, staff, and management.
    • Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. 
    • Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
    • Provide continuous customer service training for all Propark employees at assigned location.
    • Assist office manager with administrative duties.
    • Patrol and monitor safety and cleanliness of parking facilities.
    • Act as point of contact for damage claims and ensure each incident is dealt with completely.
    • Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
    • Assist in reconciliation of time cards and submission of payroll for Propark staff.
    • Ensure compliance of company and client policies and procedures.
    • May be asked to fill in for front line associates during their absences.
    • May be asked to fill in for account manager in his/her absence.
    • Prepare reports, surveys and conduct special projects as needed.


    Want to hear more? We invite you to click on the link below for the full-job description.


    Assistant Account Manager - Job Description


    Fingers crossed that you are 'the exceptional one' we are looking for!



    Propark is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request.  The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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