Propark America

Account Manager - San Francisco, CA

Job Locations US-CA-San Francisco
# of Openings
Posted Date
2 weeks ago(3/6/2018 6:52 PM)
Job Code


Propark Logo-iCIMS


JOB TITLE:    Account Manager
LOCATION:   San Francisco, CA
SALARY:       Commensurate with Experience


Propark America is one of the nation’s leading parking companies, providing full and limited service parking solutions for office buildings, retail centers, airports, medical centers, universities, municipal facilities, residential buildings and hotels. Headquartered in Hartford, Connecticut, Propark operates more than 400 locations in convenient markets across the United States, including Rhode Island, New York, Washington D.C., Boston, Cambridge, Cleveland, Cincinnati, San Antonio, San Francisco, Oakland, Palo Alto, Hartford, Stamford and New Haven.


Propark America is seeking a qualified candidate to fill an Account Manager opening for the valet and parking services at a luxury hotel. The Account Manager is responsible for the day-to-day management of valet parking operations & services and reports directly to the Area Manager. This position delivers company, client and customer expectations by ensuring the location is operating in accordance to company policy. The Account Manager is also responsible for recruiting, scheduling, and managing the performance of the line supervisory and hourly workforce assigned to the location.


Essential Duties and Responsibilities include, but not limited to:

  • Direct and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
  • Maintain consistent presence in valet area to ensure service delivery meets client expectations.
  • Act as primary point of contact for the client, and maintain oversight responsibility for positive customer service delivery by entire staff. May be required to successfully resolve customer service issues, complaints, and/or problems.
  • Handle all personnel issues and paperwork, and maintain and enforce policies and procedures relative to hiring, performance review and improvement, and termination of staff.
  • Prepare all work schedules for regular and overtime hours to ensure the facility is properly staffed during regular and peak operating periods and events, reconciles and submit employee payroll reports, and ensure salaries and wages expenses are maintained within budgeted parameters.
  • Act as a liason between the hotel and parking operations for event and occupancy planning.
  • Collect, reconcile, deposit and report daily and hotel revenue on an individual and consolidated basis, and reviews cashier reports for accuracy and completeness on a daily basis.
  • Ensure the proper completion of all month end reports, as well as required daily and quarterly reports ensuring appropriate activity and/or revenue statistics are accurately reported; and associated files and records are maintained in an organized and appropriate manner.
  • Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
  • Ensure that established operating policies and procedures are properly administered and effectively executed to ensure brand integrity, sound revenue control, equipment maintenance, accurate signage, and operating responsibilities are properly performed.

Non-Essential Duties and Responsibilities:

  • Will be required to fill in for front line associates during their absences if active or service demands warrant.
  • May be asked to attend meetings with property’s clients and respond to their special requests on an as needed basis.
  • Other special projects as assigned by area manager or regional manager.


Minimum Job Qualifications

  • Background in the parking industry with a major emphasis on hotel valet parking in a supervisory role strongly desired.
  • Minimum of 3 years of management and operational experience in the parking or combined parking and hospitality industry.
  • Bachelor’s degree with a concentration in business preferred.
  • Excellent organizational, problem solving, and time management skills.
  • Excellent interpersonal skills with client focus, and an ability to work with all staff levels. 
  • Excellent written and verbal communication skills. 
  • Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP.
  • Experience with revenue control equipment.
  • Valid driver’s license and good driving record.
  • Experience with scheduling shifts to meet daily operational needs preferred.

Compensation is commensurate with experience.


Propark offers competitive salary and benefits including, but not limited to:

  • On the job skills training
  • Company contributions towards healthcare
  • Discounted parking around the city
  • Scheduled reviews and pay raises
  • Opportunities for advancement
  • 401k Plan

Interested candidates should apply using the button at the top of this page.


Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed