Propark America

Parking Customer Service Representative

Job Locations US-RI-Warwick
# of Openings
Posted Date
3 months ago(11/13/2017 9:34 AM)
Job Code


Propark Logo-iCIMS

Job Code:  197-64130

Job Title:           Parking Customer Service Representative
Location:          Red Beam Garage at T.F. Green Airport – Warwick, R.I.
Compensation: Non-Exempt, $11.00/hour; 2 Full Time and 2 Part Time positions needed
                         7:00 a.m. - 3:30 p.m. or 3:00 p.m. - 11:00 p.m.

Position Summary
Deliver the company’s standards of customer service while assisting parkers with their transactions and maintaining an acceptable flow of traffic in and out of the parking facility.


Essential Duties and Responsibilities

  • Direct patrons where to park.
  • Retrieve necessary supplies at the start of each shift.
  • Issue tickets to customers, recording the required information on each ticket.
  • Monitor the facility.
  • Collect payment either through cash, credit card or validation, always securing cash according to the company’s standard operating procedures.
  • Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
  • Provide the correct change for cash transactions and issue a receipt for all fee transactions.
  • Complete the daily shift paperwork by recording the number of transactions by parking rate, number of
  • vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
  • Maintain a neat and orderly cashier booth at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
  • Assist customers with any problems immediately and be able to answer any questions specific to facility, hours of operations, general building tenant information, and nearby amenities.
  • Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.


Non-Essential Duties and Responsibilities

  • May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
  • Other special projects as assigned by location management.


Minimum Job Qualifications 

  • High School diploma required.
  • Prior customer service experience with cash handling 
  • Ability to work flexible hours, weekend, events, holidays, all weather conditions
  • Valid Driver’s license and clean driving record 
  • One year related experience with cash handling.  
  • Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.  
  • Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
  • Ability to provide customer resolution in a professional and friendly manner. 
  • Demonstrate basic computer skills. 


Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: the employee may be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs. 

Work Environment: the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate. 

To apply:  Please follow the prompts above to submit an application.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.



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