Propark America

  • Command Center Analyst - Hartford, CT

    Job Locations US-CT-Hartford
    ID
    2017-1201
    # of Openings
    1
    Posted Date
    2 months ago(4/17/2018 1:00 AM)
    Category
    Parking
    Job Code
    SL4-11000
  • -

    Propark Logo-iCIMS

    Job Code: SL4-11000

     

    Command Center Analyst 
    ProPark America Inc. - Hartford, CT 
    $12 an hour; Part Time; Flexible Hours 


    Regular Business Hour Shifts, Night Shifts, and Weekend Shifts, and Pier Diem Available

    Propark America is seeking to add another part-time Analyst to our 24/7/365 United States Command Center operation. Interested applicants should be able to deliver a high level of customer service, provide a friendly attitude at all times, be flexible in their availability, and be proficient in using Microsoft Office. Multilingualism is a plus.

     

    Job Summary

    • The Command Center Analyst reports directly to the Command Center Supervisor and is responsible for monitoring the operations of automated parking facilities.  Duties will include:
    • Proactively responding to and resolving issues at parking lots across the country via video cameras
    • Responding to incoming calls from parking lots nationwide
    • Navigating parking access control software, logging all activities and events in database software, and working in Excel to analyze and present the data comparatively in reports
    • Researching and interpreting parking data obtained from location specific events, customer feedback from external websites, and parking performance indicators

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    Responsibilities include, but are not limited to:

    •  Respond to all calls and all guest inquires respectfully and professionally
    • Create operational and statistical reports as assigned on a daily basis
    • Maintain and update the Command Center parking management database as directed
    • Harvest data contained in parking access and revenue control systems, interpret the data, provide analyses, and prepare reports in formats suitable for review and further analysis by operations personnel and clients.
    • Think critically and proactively to resolve issues observed or alerted to at select parking locations in a prompt and efficient manner to ensure a high level of customer service is delivered to all guests.
    • Review/observe parking operations at select locations to determine if company policies and procedures are being properly executed and adhered to, and prepare quality assurance and other reports as directed.
    • Display a positive and enthusiastic approach to all assignments.
    • Work shifts during weekends/nights/holidays in support of a 24/7 operation, as required.
      Follow all company policies and procedures outlined in the Propark Employee Handbook. 

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    REQUIRED COMPETENCIES:

    • 1 year of experience in call center/hospitality/parking role or 1 year experience in data analyst/IT role
    • 2 years of professional experience with data entry and Excel
    • Excellent Microsoft Office skills
    • Good listening skills, interpersonal skills, and oral communication, with attention to guest and client satisfaction
    • Excellent multi-tasking and problem solving capabilities
    • Ability to participate as an effective team member in support of 24/7 operation
    • Aptitude into operating specialized audio and video equipment

     

    The above-mentioned competencies and responsibilities may be expanded as necessary and are not to be interpreted as all-encompassing.

     

     

    To Apply: Interested candidates should complete our online application by following the prompts above.  If your past work experience matches our search criteria, a member of our team will contact you to discuss next steps in the interview process.  A resume is required as part of your application.  Please no calls.

     

     

    Propark is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request.  The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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